2023-24 Season Pass Terms & Conditions

2023-24 Season Pass Terms & Conditions

Liability Waiver

IMPORTANT – WAIVER REQUIRED: Season Pass purchases are subject to your acceptance of our Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement (“Waiver”) which will affect your legal rights including the right to sue.

A Waiver must be read and signed before your pass will be issued. If the Waiver is not completed, access to Norquay’s facilities will not be permitted.

Please click here and read the Waiver prior to your purchase and only proceed with your purchase if you agree to the terms of the Waiver.

General Terms & Conditions

1. Passes are valid only for the person whose photograph appears on it. Should any other person attempt to use this pass it will be confiscated without rebate and that person will be prosecuted under the Criminal Code of Canada.
2. In the event of misconduct or non-observation of the Ski Resort safety regulations (or Skiers Responsibility Code) on the part of the passholder, passholder will be prohibited use of the lifts as determined by management.
3. The holder of this pass assumes all risk of personal injury or loss or damage to property.
4. There is a $25 charge for a replacement pass.
   • Passholders without their pass may receive a lift ticket on the first occurrence.
   • On additional days the pass-holder will be required to purchase a replacement pass.
5. To determine your pass category, all ages are calculated as of December 31, 2023.
6. Pass MUST be visible at all times. Eligible discounts apply only to the passholder, upon presentation of your pass.
7. Season Passes remain the property of Mount Norquay.

Conditions of use are subject to change without notice.

Season Pass Blackout Dates

Full Season Passes
NONE! – All full season Passes, including Adult, Family, Youth, Senior, Student, Super Senior, and Tiger season passes have no blackouts.

Norquay 98 Passes
Norquay 98 individual and family passes have the following blackout days:

December  – 27th to December 30th, 2023
January  – 6th, 13th, 14th, 20th, 28th, 2024
February  – 3rd, 4th, 10th, 24th, 25th, 2024
March  – 2nd, 10th, 2024

Power of 4
Valid Monday to Friday, 9 am to 4 pm. Not valid on weekends or for Night Skiing.
Blackout dates:
December 27, 28, 29, 2023
February 19th, 2024

Refund Option

All Norquay season passes are eligible for a ‘No Questions Asked’ refund prior to October 31, 2023. An administration
fee of $40.00 applies.

All Season Passes are non-refundable after October 31st, 2023 unless the refund option is selected and paid for at
the time of pass purchase.

Please Note: The available refund option is not available on Power of 4 passes. See below for
specific Power of 4 terms.

Refund Option Prices:

• Individual Passes – $35
• Family Passes – $70
• Refund Option is unavailable on ‘Power of 4’ passes

Refunds will be considered for the following reasons:

Medical

A doctor’s certificate must be presented stating the date of injury & first treatment, type of injury,
and estimated time of recovery before alpine skiing/snowboarding can be resumed. Medical conditions and
injuries must restrict the user from skiing/snowboarding for at least 30 consecutive days from the
injury date. Pre-existing injuries or medical conditions and intentional self-injury are NOT covered by
the Refund Option.

Employment Transfer

The employment transfer must be within the same company. An employer’s letter must be presented stating
the location, start date, and length of transfer. The pass holder may not have changed employers between
the date of season pass purchase and the date of application for refund. Employment transfers must
restrict the user from skiing/snowboarding at Norquay for 30 consecutive days. The pass holder must move
their principal residence outside of Alberta. Pass holders who change employers, or voluntarily leave
the area for work or travel are not covered under the Refund Option.

Approved claims, calculated from the date received by our office in writing, will receive a pro-rated refund as
calculated below:

• Refunds will be made on the Purchase Price multiplied by the maximum percentage available on the date the claim
  is received (see grid below) less the Usage Value.
• Usage Value is determined by the age category, daily retail lift-ticket rate multiplied by the number of days
  skied.
• Refunds relating to Family Passes will be calculated only on the individual party’s portion of the Family Pass.
  (example – 1 adult within a family group requests a refund due to illness while the other family members
  continue skiing for the season)

Collecting Your 2023/2024 Season Pass

New Passes can be collected from:

• At Norquay – Passes can be collected from guest services from opening day.
• At the Banff Train Station – Passes can be collected from the Banff Train Station.

If you were a 2022/23 season pass holder, you will have the option to re-use your 2022/23 season pass card. Your 2023/24 pass will be loaded onto your existing card and will allow you to avoid lineups and go direct to lift.

Please note that your online waiver must be completed in advance. If you did not receive an email with a waiver link please shoot us an email at info@banffnorquay.com, or give us a shout on 403-762-4421 and we can get this out to you ASAP!

Power of 4 Credit Policy

The Power of 4 (Po4) is one of the best season pass deals around and purchased as a group of four. Although four individual passes are issued, we treat it as one pass in terms of its use. Po4 passes are sold as non-refundable, however, should your group’s situation change and getting value from your season pass seems less likely we allow either:

Individual Transfer – Until December 20, 2023

• If individuals named in your group of 4 decide to opt-out, we will allow names to be changed in the group provided the individual(s) opting out have not yet collected their pass.
• To transfer a group member the primary purchaser must notify Norquay in writing on or before December 20, 2023. Email us at guestservices@banffnorquay.com.
• No transfers will be provided under any circumstance after December 20, 2023.
• Norquay is not responsible for reimbursement to the individual(s) opting out, this is solely the responsibility of the purchaser and/or group members.

No Questions asked Refund prior to October 31st, 2023

• Refund applies to all four passes, not broken up individually.
• Refund is for the total purchase price less a $40 + GST administration fee. A refund will only be issued to the original purchaser of the power of 4.
• To access the refund the primary purchaser must notify Norquay in writing on or before October 31, 2023. Email us at guestservices@banffnorquay.com.
• No refunds will be provided under any circumstance after October 31, 2023