Cancellation Policy
What to know
Daily Group & Private Lessons
Rescheduling of group and private ski and snowboard lessons can be made up until 24-hours from the lesson start time, based on availability. Cancelations made outside of 24-hours will receive a full refund.
Rescheduling or changes to private and group lessons inside of 24-hours from the lesson start time cannot be made. Cancelations within 24-hours, or no-shows are non-refundable, including cancelations for personal reasons, illness, weather, road conditions or travel related reasons.
Skiing & snowboarding are winter sports, refunds are not available for extreme weather conditions, unless a cancelation is made by Mt Norquay Snow School. In which case bookings will be rescheduled or refunded.
If you are renting equipment please check in 1-hour prior to your lesson start time at the Snow School Desk (in the building to the right of the rental shop) before proceeding to the rentals. Otherwise please check-in 30-minutes before your lesson time. If you check-in late for your lesson, we will do our best to accommodate you where possible but cannot guarantee. Rental packages include skis/snowboard, boots, helmet, and ski poles where applicable. We do not rent jackets, snowpants, gloves or googles at Mt Norquay.
By proceeding to book lessons, you are accepting these terms.
Multi-Week Private Lesson Cancellations
To cancel a program, cancellations must be made 7-days prior to the start date of the program to receive a refund.
Refunds will not be issued for missed lessons. If you are aware of a lesson that you are unable to attend, please contact us at least 48 hours prior to the lesson.
Missed lessons with at least 48 hours notice will receive a credit for the value of the lesson, to be used towards any future Snow School products.
4/8 Week Program Cancellation/Refund Policy
Cancelled programs will receive refunds as follows:
- Up to Nov 30th – A full refund less a $40.00 administration fee.
- December 1st to December 31st – 50% refund.
- No refunds after December 31st
If at 2 pm on the day prior to lessons, the forecasted temperatures at Norquay are below -25, snow school programs may be canceled.
- Notification of a cancellation will be made by email before 6:00 pm the day prior
- A make-up weekend will be held following the final scheduled weekend of programs
- Only cancelations made by Norquay will qualify for a make-up day
Temperatures at Norquay often differ from those in Banff and the surrounding area. Forecasts and temperatures are monitored hourly starting at 6:45 am. Guest and staff safety is our priority.
