Covid-19 Update

Winter 2020/21 COVID-19 Operating Update

October 2023, 2020

As always, the health and safety of our staff and guests is at the top of our priority list, as such things are going to be a little different this season while operating during the COVID-19 pandemic.

By Following Alberta Health Services (AHS) guidelines and incorporating industry best practices we have had a very successful summer operating, and by continuing to work in this way we are confident of a great, safe winter season ahead.

Upon arrival to the ski area, there will be a greeting station with health checks, health check signage, and information for guests with physical distancing markers and hand sanitization stations. We will be keeping records on visitation in case it is required by the AHS for contact tracing purposes only.

It is up to all of us to work together. By being patient, caring, and compassionate, and by taking a few extra health measures we will have a great season!

Tickets & Passes

Following the current AHS guidelines and industry best practices, we are confident that we will not be limited in our skier/boarder capacity at Norquay this winter. We do however require the pre-purchase of all ski and tubing lift tickets as this allows us to share guest information for the purpose of contact tracing with Alberta Health Services should this be required.

  • Pre-purchasing daily lift tickets are required. A voucher will be issued and exchanged for your lift ticket upon arrival.
  • Our season pass refund policy has been updated. Please familiarise yourself with the updated policy, a refund is still being offered prior to November 1st to those who wish to forgo their season pass this winter. Check out the season pass policy here
  • Online waivers will be shared with all season pass purchases. The opportunity to provide a digital photo for your season pass will be provided, allowing us to pre-print your season pass. This will not only reduce person to person contact but also speed up the season pass pick-up process.
Indoor Facilities

The Cascade Lodge and the North American Tubing Lodge will see reduced capacities following AHS guidelines.

  • A mask or face covering will be required in all indoor spaces
  • All Norquay staff will be wearing face coverings and/or shields
  • Building occupancy counters for peak days weekends and holidays
  • Doorway entrance dividers for directional traffic flow with directional arrows, more space at entry points to allow for physical distancing
  • Tables in all facilities will be spread out, allowing for 2-meter spacing
  • Enhanced cleaning and sensitization throughout indoor facilities will be in place.
  • High touchpoints will be sanitized a minimum of 3 times/day and enhanced deep cleaning will take place every night
  • Storage racks for personal items to be limited to one cohort per shelf, if this system is abused racks may be removed. We encourage people to use their cars for keeping personal items including lunches
  • We will be offering more ‘Grab-and-Go’ items in the Cafeteria to help reduce lineups
  • The Norquay Daycare will be closed for the 20/21 season. The daycare space will be utilized for our snow school registration and staff, allowing for more lodge space.
  • We are working with our race and freestyle clubs who call Norquay home to space out in the lodge with designated seating. They will also work some of their away from our busiest weekends and holidays.
  • The utilization of outdoor patio seating will be encouraged. On the weekends and holidays grab a bite to eat from the BBQ at the Cascade lodge deck and take a seat around one of the propane fire-pits to warm up

We know many of our guests will be looking forward to enjoying chef Morne’s delicious food but on the busier days consider packing a lunch and utilizing the outdoor patio or your vehicle as a base. Go it old-school and do a little tailgating!

Ski Lifts & Outdoors

Following the current AHS guidelines there will be no restrictions to the capacity of our lifts. We will be asking that people practice physical distancing and to wear face coverings where keeping a 2-metre distance is not possible.

Upon arrival at Norquay, there will be a greeting station with health checks, health check signage, and information for guests. With physical distancing markers and hand sanitization station.

  • Masks must be worn when riding lifts as well as in lift line-ups.
  • 2-metre physical distancing in lineups
  • Hand sanitizer available at loading/unloading points
  • Ride chairlifts in your cohorts.
  • Lift attendants will be wearing face coverings and/or face shields
  • Ski Patrol will wear face coverings and practice stringent COVID measures when attending to on-mountain incidents
Snow School
  • Snow School group sizes will be limited dependent on age and ability
  • The Daycare will be closed this season and the space will be used for snow school
  • Instructors will wear face-covering when physical distancing is not possible
  • Instructors will not be having lunch with guests
  • Cohort group lessons available
  • First-time ‘Discovery Lessons’ will be taught using a ‘station teaching’ method to allow for adequate physical distancing between guests.
  • Group lessons sizes and capacity limited, instructors will use methods to decrease physical interaction with guests
  • If you are renting equipment, please arrive at least an hour before your lesson time to get fitted and collect your rentals. Please anticipate longer than usual wait times for rental equipment
Tube Park

The Norquay Tube Park is a great place to get outside and enjoy hassle-free mountain fun! This winter we will be doing things a bit different to ensure the safety of our staff and guests.

  • Tickets must be pre-purchased online. We will have capacity restrictions in the tube park, we don’t want to disappoint those who arrive without tickets when we are sold out.
  • Morning and afternoon sessions will be in effect on busy days and holiday periods. Sessions are capped at 200 people
  • Space will be limited in the North American tube lodge, face coverings are mandatory.
  • Reduced food and beverage offerings with more ‘grab-and-go’ items
  • 2-metre physical distancing and face coverings are required in line-ups
  • Tubes will not be shared; all tubes will be sanitized between sessions
  • Physical distancing in line ups outdoors is required along with mandatory face masks for staff and guests
Rental Shop

Rentals will be offered from the Norquay rental shop this winter. With extra precautions for health and safety in place, we do anticipate slightly longer waits to get equipment this season. If you are taking lessons, please come early! The rental shop will be open from 8 am every day.

  • Sanitation of equipment will take place daily. Equipment will only be rented once per day
  • Face coverings are mandatory in the rental shop
  • 2 metre physical distancing is required while waiting in line
Busing

Norquay buses will be running a regularly scheduled service this winter. We will be operating following the guidelines set out for public transit.

  • Face coverings are mandatory on all Norquay shuttle buses
  • There will be health screening checks before entering the bus
  • Loading and unloading of equipment will be the responsibility of guests, however, as always, your friendly Norquay bus driver will be there to assist as needed
  • Extra sanitization of buses will be taking place between every trip with the focus on high touch surfaces
  • Deep cleaning of buses will take place daily

Summer Operations Update Under COVID-19

June 3, 2020

We care about the safety and well being of our guests and staff.

We have worked hard to implement a plan that allows us to provide a unique and enjoyable summer experience while reducing the risk of COVID-19 transmission, helping to keep all those here at Norquay safe. We continue to monitor Alberta Health Services’ guidelines and adjust our operations accordingly.

2020 Summer Opening Dates:

Via Ferrata – June 19th (weather permitting) 
Sightseeing & Cliffhouse Bistro – June 19th

Here are some of the changes we have made to provide a safer environment here at Norquay.

General Safety Measures

  • Capacity reductions have been put in place in our buildings as well as other public spaces to ensure adequate physical distancing. This includes reduced seating capacity in the North American Lodge and the Cliffhouse Bistro.
  • We have increased the frequency of cleaning and enhanced the level sanitation of all public areas and buildings.
  • Hand sanitizer stations will be found at the entrance and exit of buildings, at the bottom and top station of the chairlift and at all washrooms. We ask that hand sensitization takes place before the use of any of our facilities.
  • We encourage the purchase of online tickets to reduce close interaction and touchpoints as much as possible.
  • Chairlifts will be loaded with single passengers unless guests are riding with family or friends whom they are traveling with. Hand sanitation must take place before loading the chairlift.
  • Plexiglas barriers have been placed at our guest services desks to provide extra protection for both staff and guests.
  • Staff screening for illness will take place before every shift. 
  • We insist that anyone experiencing symptoms including cough, fever, shortness of breath, runny nose or sore throat that are not related to a pre-existing illness or health condition, or are otherwise required to isolate or quarantine must not visit us at this time.


Via Ferrata Specific Safety Measures

  • We are spreading our tour departures out and creating a greater frequency so that we have fewer people checking in at any given time.
  • We are restricting via ferrata to 4 people per guide from a normal 8 unless the booking is of a family or group who are traveling together. To book larger groups than 4, please call 1-844-NORQUAY (1-844-667-7829) within Canada or 1-403-762-4421. You can also email res@banffnorquay.com.
  • Small private groups are also available, please inquire for related booking fees.
  • Hand sanitizer is stationed along the via ferrata routes.
  • We are implementing online waivers that will allow us to reduce the number of touch points at check-in. We ask that via ferrata participants arrive at Norquay having completed the waiver that will be emailed with your reservation confirmation.
  • Physical distancing (2-meter separation) will be practiced along the via ferrata routes.
  • Guides will have face masks for times when physical distancing is not possible.
  • Enhanced cleaning and sanitation of safety and rental equipment will take place between every use.
  • We encourage participants to bring there own sturdy hiking boots and rainwear rather than relying on free Norquay rentals, however, rental equipment will still be available at no cost.

Season Pass Update – May 20, 2020

An early closure to the 2019/20 season due to COVID-19 was tough for us all but we cannot thank our community of skiers and boarders enough for the continued support. As a gesture of gratitude, we have further discounted our ‘Extra Value’ passes and extended renewal discounts on full season pass. We have also changed some policies to provide comfort for those looking to purchase their 2020/21 season pass early and in doing so, securing the best possible price.

  • A ‘No Questions Asked’ refund policy will be in effect until October 31, 2020. Click here for details.
  • Renewal discounts for 2019/20 season pass holders.

 

Season Pass Renewal Discounts

Extra Value Season Passes – Norquay 90 and Power of 4

Norquay 90 passes are now called Norquay 95 passes, in celebration of our 95th season. As a huge thank you for sticking with us, during our Early Bird pass sale 2020/21 passes have been heavily discounted below last season’s prices.

These value season passes are all about providing affordable access to rocky mountain skiing. In this spirit and knowing there may be members of our communities facing challenges, we decided to extend this discount to the community at large. We hope you don’t mind that we’re sharing these saving, these passes are all about community spirit! Sale Ends June 30th, 2020.

 

Norquay Full Season Passes

As a thank you for your on-going support we are providing a 20% renewal discount on an equivalent season pass for next season. Please keep an eye on your email inbox, we are sending out a one-time use promo code. If you haven’t yet received this email please send us a note to; info@banffnorquay.com, we don’t want anyone to miss out. Sorry, the discount does not apply to $95 senior passes and $25 Super Senior Passes.

 

Spring Season Passes

Credits are being issued on spring passes based on usage. If you have not yet heard from us, please send us an email to info@banffnorquay.com. We’ll take a look and see how often you were able to ski/ride and we’ll send you a credit voucher that can be used on a season pass for next winter.

March 16, 2020

To our Norquay Ski Community;

With the health and safety of our staff, guests and community as our paramount concern, in light of the Covid-19 outbreak, we have now made the decision to close all operations from Monday, March 16th.

We continue to monitor the advice from our national and local health services, we will keep our skiing community updated should this closure change.

The closure includes our guest services office, if you have questions regarding products or services purchased please email us at info@banffnorquay.com, we will be in touch with you over the coming days.

We thank all those of you who were able to join us this season – please keep healthy and safe, and we’ll look forward to welcoming you back to Norquay once the situation improves / we are able.

For more information on COVID-19, please refer to the Alberta Government website. Alberta: https://www.alberta.ca/coronavirus-info-for-albertans.aspx;

Team Norquay

March 15, 2020

We are committed to the health and safety of our guests and employees. At this time, we are fully open for business. The risk in Alberta from COVID-19 is currently assessed as low. For Alberta specific information, please visit https://www.albertahealthservices.ca/topics/Page16944.aspx

We are in regular contact with local and provincial health authorities to ensure we are aware of current recommendations. We are monitoring the situation on a daily basis and taking appropriate precautions.

For the health and safety of our guests and employees, we have increased the frequency of surface cleaning and sanitization and have added additional hand sanitizers in public places.

We are encouraging and reminding guests and staff about effective hygienic procedures such as frequent and thorough handwashing and avoiding touching your face and reducing direct contact with others.

For more information on COVID-19, please refer to the Alberta Government website. Alberta: https://www.alberta.ca/coronavirus-info-for-albertans.aspx;

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