Covid-19 Update

Summer Operations Update Under COVID-19

June 3, 2020

We care about the safety and well being of our guests and staff.

We have worked hard to implement a plan that allows us to provide a unique and enjoyable summer experience while reducing the risk of COVID-19 transmission, helping to keep all those here at Norquay safe. We continue to monitor Alberta Health Services’ guidelines and adjust our operations accordingly.

2020 Summer Opening Dates:

Via Ferrata – June 19th (weather permitting) 
Sightseeing & Cliffhouse Bistro – June 19th

Here are some of the changes we have made to provide a safer environment here at Norquay.

General Safety Measures

  • Capacity reductions have been put in place in our buildings as well as other public spaces to ensure adequate physical distancing. This includes reduced seating capacity in the North American Lodge and the Cliffhouse Bistro.
  • We have increased the frequency of cleaning and enhanced the level sanitation of all public areas and buildings.
  • Hand sanitizer stations will be found at the entrance and exit of buildings, at the bottom and top station of the chairlift and at all washrooms. We ask that hand sensitization takes place before the use of any of our facilities.
  • We encourage the purchase of online tickets to reduce close interaction and touchpoints as much as possible.
  • Chairlifts will be loaded with single passengers unless guests are riding with family or friends whom they are traveling with. Hand sanitation must take place before loading the chairlift.
  • Plexiglas barriers have been placed at our guest services desks to provide extra protection for both staff and guests.
  • Staff screening for illness will take place before every shift. 
  • We insist that anyone experiencing symptoms including cough, fever, shortness of breath, runny nose or sore throat that are not related to a pre-existing illness or health condition, or are otherwise required to isolate or quarantine must not visit us at this time.


Via Ferrata Specific Safety Measures

  • We are spreading our tour departures out and creating a greater frequency so that we have fewer people checking in at any given time.
  • We are restricting via ferrata to 4 people per guide from a normal 8 unless the booking is of a family or group who are traveling together. To book larger groups than 4, please call 1-844-NORQUAY (1-844-667-7829) within Canada or 1-403-762-4421. You can also email res@banffnorquay.com.
  • Small private groups are also available, please inquire for related booking fees.
  • Hand sanitizer is stationed along the via ferrata routes.
  • We are implementing online waivers that will allow us to reduce the number of touch points at check-in. We ask that via ferrata participants arrive at Norquay having completed the waiver that will be emailed with your reservation confirmation.
  • Physical distancing (2-meter separation) will be practiced along the via ferrata routes.
  • Guides will have face masks for times when physical distancing is not possible.
  • Enhanced cleaning and sanitation of safety and rental equipment will take place between every use.
  • We encourage participants to bring there own sturdy hiking boots and rainwear rather than relying on free Norquay rentals, however, rental equipment will still be available at no cost.

Season Pass Update – May 20, 2020

An early closure to the 2019/20 season due to COVID-19 was tough for us all but we cannot thank our community of skiers and boarders enough for the continued support. As a gesture of gratitude, we have further discounted our ‘Extra Value’ passes and extended renewal discounts on full season pass. We have also changed some policies to provide comfort for those looking to purchase their 2020/21 season pass early and in doing so, securing the best possible price.

  • A ‘No Questions Asked’ refund policy will be in effect until October 31, 2020. Click here for details.
  • Renewal discounts for 2019/20 season pass holders.

 

Season Pass Renewal Discounts

Extra Value Season Passes – Norquay 90 and Power of 4

Norquay 90 passes are now called Norquay 95 passes, in celebration of our 95th season. As a huge thank you for sticking with us, 2020/21 passes have been heavily discounted below last season’s prices. The Power of 4 is currently just $95 per person, a Norquay 95 is $195 and the Norquay 95 Family is on sale for $495.

These value season passes are all about providing affordable access to rocky mountain skiing. In this spirit and knowing there may be members of our communities facing challenges, we decided to extend this discount to the community at large. We hope you don’t mind that we’re sharing these saving, these passes are all about community sprit!

 

Norquay Full Season Passes

As a thank you for your on-going support we are providing a 20% renewal discount on an equivalent season pass for next season. Please keep an eye on your email inbox, we are sending out a one-time use promo code. If you haven’t yet received this email please send us a note to; info@banffnorquay.com, we don’t want anyone to miss out. Sorry, the discount does not apply to $95 senior passes and $25 Super Senior Passes.

 

Spring Season Passes

Credits are being issued on spring passes based on usage. If you have not yet heard from us, please send us an email to info@banffnorquay.com. We’ll take a look and see how often you were able to ski/ride and we’ll send you a credit voucher that can be used on a season pass for next winter.

March 16, 2020

To our Norquay Ski Community;

With the health and safety of our staff, guests and community as our paramount concern, in light of the Covid-19 outbreak, we have now made the decision to close all operations from Monday, March 16th.

We continue to monitor the advice from our national and local health services, we will keep our skiing community updated should this closure change.

The closure includes our guest services office, if you have questions regarding products or services purchased please email us at info@banffnorquay.com, we will be in touch with you over the coming days.

We thank all those of you who were able to join us this season – please keep healthy and safe, and we’ll look forward to welcoming you back to Norquay once the situation improves / we are able.

For more information on COVID-19, please refer to the Alberta Government website. Alberta: https://www.alberta.ca/coronavirus-info-for-albertans.aspx;

Team Norquay

March 15, 2020

We are committed to the health and safety of our guests and employees. At this time, we are fully open for business. The risk in Alberta from COVID-19 is currently assessed as low. For Alberta specific information, please visit https://www.albertahealthservices.ca/topics/Page16944.aspx

We are in regular contact with local and provincial health authorities to ensure we are aware of current recommendations. We are monitoring the situation on a daily basis and taking appropriate precautions.

For the health and safety of our guests and employees, we have increased the frequency of surface cleaning and sanitization and have added additional hand sanitizers in public places.

We are encouraging and reminding guests and staff about effective hygienic procedures such as frequent and thorough handwashing and avoiding touching your face and reducing direct contact with others.

For more information on COVID-19, please refer to the Alberta Government website. Alberta: https://www.alberta.ca/coronavirus-info-for-albertans.aspx;

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